Privacy Policy

Effective September 28, 2026

This Privacy Policy describes how Gemz Online LLC, a Georgia limited liability company operating online and doing business as Automate.GemzOnline, collects, uses, discloses, and protects information in connection with our websites and services.

1. Information We Collect

We may collect business account and contact information; client-provided lead and customer information; communications data including call metadata, SMS content, transcripts, recordings, voicemail content, email content, review-request activity, or support communications when enabled; technical information such as IP address, browser/device data, log data, cookies, and analytics information; and payment information processed by our payment processor. We generally do not store full card numbers.

2. How We Use Information

We use information to provide, configure, operate, maintain, secure, and support the Services; process payments and subscriptions; deliver communications and workflow actions requested by Client; prevent fraud and abuse; analyze performance; improve features and support; comply with legal obligations; and enforce agreements.

3. Client Data

When a business customer submits lead or customer information to the Services, that business generally determines why and how the information is used. We process that information to provide the Services and according to the customer’s instructions, applicable agreements, and law.

4. Sharing of Information

We may share information with service providers supporting hosting, telecommunications, messaging, AI processing, payment processing, analytics, security, customer support, and other operations. We may disclose information when required by law or legal process, to protect rights or security, or as part of a merger, acquisition, financing, reorganization, or sale of all or part of the business.

5. Cookies and Analytics

We may use cookies, local storage, pixels, and similar technologies for site functionality, analytics, security, and preferences. Where legally required, users will be given appropriate choices.

6. Retention

We retain information for as long as reasonably necessary to provide the Services, comply with law, resolve disputes, enforce agreements, maintain security, and meet legitimate business needs.

7. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we process. No system can be guaranteed completely secure.

8. Data Breaches

We will respond to suspected security incidents in accordance with applicable federal and state law and contractual obligations, including applicable data-security and breach-notification requirements.

9. Your Choices and Requests

Depending on applicable law and your relationship with us, you may request access, correction, deletion, or other action regarding information we control. Requests concerning data submitted by a business client may need to be directed to that client. Marketing communications may be opted out of using the method provided in the message.

10. Children

The Services are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13 through the website.

11. Changes

We may update this Policy from time to time. The revised version will be posted with an updated effective date.