AI, SMS, Calling & Acceptable Use Policy

Effective September 28, 2026

This Policy is incorporated into the Terms of Use and Master Services Agreement. It applies to all calls, SMS/MMS, email, AI voice, prerecorded voice, review requests, and automated workflows sent or initiated through the Services.

1. Core Rule

Automate.GemzOnline provides inbound AI receptionist services and consent-based customer follow-up. The AI Receptionist handles inbound calls to the client business. Follow-up messaging may be used only where the recipient has agreed to be contacted or another lawful basis applies. Cold calling, unsolicited telemarketing, and purchased-list outreach are not supported.

2. Prohibited Uses

  • Unlawful robocalling, robotexting, prerecorded or AI-generated voice campaigns without required consent.
  • Calling or texting persons who have opted out, revoked consent, or are on an applicable suppression list when contact is prohibited.
  • Caller-ID spoofing, deceptive identification, phishing, fraud, impersonation, or misleading representations.
  • Harassment, threats, hate, obscene abuse, or repeated unwanted contact.
  • Use of purchased, scraped, harvested, or third-party lists where required consent or another lawful basis is absent or cannot be documented.
  • Sending content that violates intellectual-property, privacy, publicity, or other legal rights.
  • Use in emergencies or life-safety dispatch unless separately approved in writing.
  • Use to provide regulated professional advice without appropriate human supervision and required licensing.

3. TCPA / AI Voice

AI-generated voices may be subject to the Telephone Consumer Protection Act’s restrictions applicable to artificial or prerecorded voice calls. Users must obtain whatever consent is required for the particular call and purpose, maintain records of that consent, and honor revocation.

4. Telemarketing Sales Rule

For covered outbound telemarketing using prerecorded messages, applicable federal rules may require prior signed written agreement and required interactive opt-out functionality. Users must also comply with applicable Do-Not-Call restrictions, calling-hour rules, caller-ID requirements, and entity-specific opt-out requests.

5. State-Law Compliance

State laws may impose additional consent, disclosure, calling-hour, registration, recording, and telemarketing requirements beyond federal law. Users must determine and satisfy the laws applicable to the states involved in each campaign.

6. SMS/MMS

Obtain legally required consent before automated or marketing texts; identify the sender clearly; provide and honor reasonable opt-out instructions such as STOP where applicable; maintain opt-out/suppression records; and follow carrier and messaging-provider policies.

7. Commercial Email

Commercial email must comply with applicable law, including requirements concerning accurate header information, nondeceptive subject lines, a valid physical postal address, and a functioning opt-out method where required.

8. AI Transparency and Human Escalation

Do not intentionally misrepresent an AI agent as a specific human. Configure reasonable escalation to a human or appropriate channel for complaints, emergencies, sensitive matters, or situations outside the AI’s approved scope. Do not instruct the AI to fabricate prices, warranties, licenses, guarantees, availability, or material facts.

9. Enforcement

Provider may investigate, rate-limit, suspend, block, or terminate activity when Provider reasonably believes the activity violates this Policy, law, carrier requirements, or third-party platform rules. Provider may require consent records or campaign details before restoring service.

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