Billing, Cancellation & Refund Policy

Effective September 28, 2026

This Policy applies unless a signed order form, invoice, proposal, or statement of work expressly states different terms.

1. Standard Recurring Plans

• AI Receptionist — $200/month + $200 setup
• Smart SMS Follow-Up — $99/month + $100 setup
• Reputation Management — $99/month + $100 setup
• AI Receptionist + SMS — $249/month + $200 setup
• AI Receptionist + Reputation — $249/month + $200 setup
• SMS + Reputation — $169/month + $150 setup
• Complete (all three) — $350/month + $200 setup

2. Usage Charges

Call minutes, SMS/MMS, telephone numbers, AI processing, carrier fees, premium services, and other metered features may result in additional usage charges. Where possible, applicable rates will be disclosed in the order form, account, invoice, or service documentation.

3. Billing Timing

Recurring subscription fees are billed in advance. Included or subscription-based usage is billed in advance as part of the applicable plan. Pay-as-you-go or excess usage, where offered, may be billed after usage occurs or deducted from a prepaid account balance, wallet, credit balance, or similar funding mechanism, depending on the service and applicable order terms. Charges may be processed automatically using the payment method authorized by Client.

4. Setup Fees

Setup fees cover onboarding, consultation, configuration, testing, and related implementation work. Once setup work begins, setup fees become non-refundable except where required by law or expressly agreed in writing.

5. Cancellation

Month-to-month services may be canceled by giving at least three (3) calendar days’ written notice before the next renewal date, unless the applicable order form states otherwise. Cancellation prevents future recurring subscription charges after the effective cancellation date. Client remains responsible for charges already incurred, usage already consumed, and approved work already performed.

6. Refunds

Subscription fees are generally non-refundable after the applicable service period begins, except for duplicate billing, billing error, an express written service guarantee, or where required by law. Provider may issue credits or refunds in its discretion without creating an ongoing obligation.

7. Failed Payments

Provider may retry failed charges, suspend service, or require another payment method. Client remains responsible for undisputed amounts due.

8. Price Changes

Provider may change recurring or usage pricing prospectively by giving reasonable notice. Changes do not affect a prepaid period unless otherwise agreed.